Thursday, October 27, 2005

Having Difficulty Remembering Names?

Remembering a person's name, or using their name when you talk with them, is one of the most powerful tools a leader can use. But, if you have difficulty remembering names there is a way to strengthen your memory and to get the name to "stick" with you. This can be done by using an analogy and acronym called "LMER" glue. Here's four simple steps:
  1. LOOK AND LISTEN - look at the person and get a strong mental image. What are the characteristics that make them unique? Are they short or tall, thin or large, hair or no hair, glasses or no glasses? Listen to their name. If you don't hear the name clearly, don't be embarrassed to ask them to repeat their name.
  2. MIND PICTURE - associate the person's name with a picture that is easy to recall. The full name should create one single picture in your mind. The mental image that you created of this person should be in this image. Difficult names could be broken down into syllables to create memorable pictures. For example: Staneart (Stan-irt) could be pictured as "STANding up to my waist in dIRT."
  3. EXAGGERATE - the more exaggerated and colorful the picture, the easier it will be to remember. Make the picture larger than life or funny. You could add a bit of danger or fairy tale if you like.
  4. REPEAT - repeat the name silently to yourself several times. Try to use the name in the conversation you are having with this person. One way to boost your memory power would be to introduce the person to others so that you repeat the name without drawing attention to the fact you are trying to remember it.

One last tip that I use - write the person's name down. Keep a small notebook or index card handy and write the person's name down after your conversation is finished. At the end of the day, or week, you have a written record to help boost your memory. GOOD LUCK with strengthening your memory and remembering those names.

Copyright M. A. Webb, 2005. All Rights Reserved.

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Saturday, October 01, 2005

Exercising Authority by Giving Instruction

The role of a leader is to ensure that everyone on the team undrestands instructions and carries them out as effectively as possible. Leaders know that it is rare for everything to go according to plan and put into place monitoring mechanisms that will enable them to deal with any deviations quickly.

How the leader gives instructions matters far less than the quality of their content. If the team has already reached a viable decision, the leader does not need to win acceptance from the group. But, having to say "This is an order!" is a warning sign of malfunction on one side or the other.

Before you issue instructions or commands such as this, be absolutely clear in your own mind what the requirements are. This will be communicated back to the team by your tone of voice, and your body language will reinforce your message. If you are communicating instructions via telephone and email, you will need to take extra care to make sure that the tone of any written language as well as your tone of voice clearly conveys the right message.

As the team if they have any concerns about what you have asked them to do so that you can clear problems up before they create havoc or cost the organization time, energy or even money that detracts from the big picture goals.

Copyright M. A. Webb, 2005. All Rights Reserved

About the Author: Michele has over 20 years experience in business, management and healthcare. She enjoys sharing her experiences with others and welcomes feedback from guests to this, or any of her websites. Visit her bookstore for books and other related business materials, or her online training website.