(Part Three of a multi-part series)
In our previous posts we discussed what trust is and how critical it is for an organization to remain healthy and successful. In today's post we will review the leaders critical role in establishing and maintaining trust as part of the organization's big picture and needs.
There have been a number of reserarch studies done with sports teams and in the workplace to assess the employee's or team members perception of trust. At Simon Fraser University the basketball team was studied to determine the impact of trust on the teams success. After surveying the players on this, and 30 other teams, it was determined that players on the successful teams were more likely to believe that their coach knew what was required for them to win. The players believed the coach had their best interests at heart and they believed that he/she would come through on what was promised to them. Interestingly enough, trust in their teammates was not deemed important in the study.
Gannett News Service reported in March, 2001 regarding a worldwide study. In the study 67 % (percent) of the supervisors or leaders responded by saying they were committed to their employees. However, only 38% (percent) of the employees felt that their employers were committed to them.
In another study conducted by Loyola University, the findings suggested several implications for organizational performance and changed affected the trust relationship between employers and employees.
The Loyola study also reported that a leader's skill in developing relationships that reduce or eliminate trust has a definite impact on employee turnover. This turnover may be a result of organizations failing to "draw people in." Results also indicate that trust in the supervisor or leader is associated with the individual performance of the employee, meaning that the more successful the employee the higher the level of trust.
Clearly the leader's role in establishing trust with those they lead or employees is critical to the success of the organization or team. The "why" or "how" trust is established and the reasons for losing, or lack of, trust will be explored in our next post.
Copyright M. A. Webb, 2005. All Rights Reserved
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